Your Sales, Service, and Ownership Questions, Answered

If you're comparing trucks on Kingston Pike, figuring out whether a LEAF makes sense for your Knoxville commute, or looking for a service team you can trust in Farragut or Maryville, this page covers the questions Ted Russell Nissan hears regularly.
Location and Hours
Where is Ted Russell Nissan located, and what are the hours? +
Ted Russell Nissan is at 8565 Kingston Pike in Knoxville, TN 37919. Current sales, service, and parts hours are on the contact and hours page. Hours can change around holidays, so it is best to check the live page before you visit.
Models and Features
What Nissan models does Ted Russell Nissan carry? +
Ted Russell Nissan carries a broad new Nissan inventory, and current model availability can vary. Popular models on the lot often include the Rogue, Murano, Pathfinder, Frontier, Altima, Sentra, and the LEAF. Check our live new inventory or contact sales for the latest availability.
What is the difference between the Nissan Rogue and the Nissan Murano for East Tennessee families? +
The Rogue is a compact SUV with strong cargo flexibility, better fuel economy, and available all-wheel drive, which makes it a practical everyday choice for Knoxville-area commuting and family errands. The Murano is a midsize crossover with a more premium feel and a more powerful engine, though it does not offer a third row. If efficiency and versatility are the priority, the Rogue makes more sense. If you want a more refined cabin and do not need extra seats, the Murano is worth a closer look.
Does Ted Russell Nissan carry a current Nissan pickup truck? +
Ted Russell Nissan's current new-truck lineup centers on the Nissan Frontier. It is a midsize pickup with available 4x4 capability and up to 7,150 pounds of towing when properly equipped, which makes it a strong fit for trailers, work gear, and weekend hauling around Knoxville and the surrounding hills. If you are shopping pre-owned, a used Titan may still appear from time to time, but it is no longer part of Nissan's current new-vehicle lineup.
Does Ted Russell Nissan carry the Nissan LEAF, and what does EV charging look like in the Knoxville area? +
Ted Russell Nissan still offers the Nissan LEAF, and Knoxville benefits from a solid charging network with Level 2 and DC fast chargers across the city and along I-40 and I-75. East Tennessee drivers can also review broader ownership, charging, and EV education resources on our EV ownership page.
Which Nissan models include Nissan Safety Shield 360 as standard, and how does it help around Knoxville? +
Nissan Safety Shield 360 is featured across much of the current Nissan lineup, and models like the Rogue, Pathfinder, Frontier, Altima, Sentra, Kicks, and LEAF often highlight it prominently. The suite includes automatic emergency braking with pedestrian detection, blind spot warning, rear cross-traffic alert, lane departure warning, lane intervention, and high beam assist. On winding East Tennessee routes and interstate driving around Knoxville, those features can add useful driver support, but exact standard availability still varies by model year and trim.
What are the fuel economy differences between the Nissan Altima and the Sentra for daily commuters on Kingston Pike? +
The Altima returns up to 28 city and 39 highway MPG on front-wheel-drive trims, with available all-wheel drive at up to 25 city and 34 highway MPG. The Sentra returns up to 29 city and 39 highway MPG in a more compact package. Both are efficient for Kingston Pike or I-40 commuting, but the Altima gives you more interior room and is the only car in its segment offering all-wheel drive, which matters during Knoxville's occasional winter ice events.
How does the Nissan CPO program work, and what does it cover? +
Nissan Certified Pre-Owned vehicles undergo a thorough inspection and come with a 12-month or 12,000-mile comprehensive warranty and a 7-year or 100,000-mile powertrain warranty from the original sale date, plus 24-hour roadside assistance and a CARFAX vehicle history report. CPO vehicles also qualify for standard new-car financing rates through NMAC. Browse current CPO inventory.
Service and Maintenance
What complimentary services does Ted Russell Nissan include with every service visit? +
Every Ted Russell Nissan service visit includes a complimentary multi-point inspection, battery check, alignment check, tire fill and pressure check, and car wash. These are provided at no additional charge with any scheduled service. Book your next service appointment.
Does Ted Russell Nissan offer a shuttle while my vehicle is being serviced? +
Yes. Ted Russell Nissan provides complimentary shuttle service for customers who need transportation while their vehicle is in the shop. The shuttle serves Knoxville and surrounding areas including Farragut, Alcoa, Maryville, and Powell. Schedule service and arrange shuttle support.
Are the technicians at Ted Russell Nissan ASE-certified? +
Yes. Ted Russell Nissan's service team includes ASE-certified technicians trained specifically on Nissan vehicles. They use current diagnostic equipment and genuine Nissan OEM parts for service work, which helps preserve factory warranty coverage and maintain performance specifications. Schedule service here.
How often should I bring my Nissan in for service, and does Ted Russell Nissan use genuine Nissan parts? +
Most current Nissan models using full synthetic oil follow a 10,000-mile or 12-month oil change interval, whichever comes first. Ted Russell Nissan uses genuine Nissan OEM parts for service work. If you are unsure about the right interval for your model or driving habits, contact the service department or reference your owner's manual.
Financing and Trade-In
How do I apply for financing at Ted Russell Nissan? +
You can apply online through the Ted Russell Nissan finance center or complete a secure credit application through the online finance application. The finance team works with NMAC and additional lenders across a range of credit situations.
Can I trade in or sell my vehicle at Ted Russell Nissan? +
Yes. Ted Russell Nissan provides trade-in valuations and will purchase your vehicle outright even if you are not buying from us. Value your trade online or bring it in for an in-person appraisal.
Does Ted Russell Nissan offer a military rebate program? +
Yes. Ted Russell Nissan participates in the Nissan Military Rebate Program, which provides bonus cash for eligible active duty members, veterans within 180 days of separation, National Guard and Reserve members on active duty, and their spouses on qualifying new Nissan purchases or leases. View current military rebate details.
Does Ted Russell Nissan offer the Nissan College Graduate Program? +
Yes. The Nissan College Graduate Program provides a rebate for recent graduates who completed a degree within the past 24 months, or who are within six months of graduation with confirmed employment. View program terms and qualifying vehicles.
What vehicle protection plans are available at Ted Russell Nissan? +
Ted Russell Nissan offers vehicle protection plans covering mechanical breakdown and other post-warranty coverage options. A finance specialist can walk through what is available for your specific vehicle at the time of purchase. View vehicle protection plan information.
Still have a question?
The team at Ted Russell Nissan is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.

