Your Sales, Service, and Ownership Questions, Answered

Blue Nissan SUV driving on a mountain trail

If you're comparing trucks on Kingston Pike, figuring out whether a LEAF makes sense for your Knoxville commute, or looking for a service team you can trust in Farragut or Maryville, this page covers the questions Ted Russell Nissan hears regularly.


Location and Shopping


Where is Ted Russell Nissan located, and what are its dealership hours?
Ted Russell Nissan is located at 8565 Kingston Pike in Knoxville, TN 37919. We serve drivers from Knoxville, Farragut, Maryville, Oak Ridge, Lenoir City, and surrounding East Tennessee communities. Visit our contact and hours page for current sales, service, and parts department hours.
Can I schedule a Nissan test drive before visiting Ted Russell Nissan?
Yes. You can browse our new Nissan inventory, select a model you're interested in, and contact our sales team to arrange a test drive. Checking availability beforehand helps ensure the vehicle and configuration you want to evaluate are ready for your visit.
Can I estimate payments and start shopping for a Nissan online?
Yes. Our EZPurchase online shopping process allows you to explore vehicles and review payment options before visiting. You can also estimate your trade-in value and start financing online. Final payment amounts and purchase requirements depend on the vehicle, approved financing, and transaction details.
Where can I find current Nissan specials at Ted Russell Nissan?
We feature manufacturer incentives and dealership offers on select new Nissan vehicles. Available programs, qualifying models, and financing terms can change, so review the conditions before making a purchase decision. Visit our new Nissan specials page for current offers.

New and Pre-Owned Vehicles


What new Nissan models are available at Ted Russell Nissan?
Our new Nissan inventory includes sedans, crossovers, SUVs, pickups, sports cars, and electric vehicles. Depending on availability, you may find models such as the Sentra, Altima, Kicks, Rogue, Murano, Pathfinder, Armada, Frontier, Z, and LEAF. Explore our current new Nissan inventory to compare available models, trims, and features.
How do the Nissan Rogue and Murano compare for East Tennessee drivers?
The Rogue is a compact, two-row SUV with seating for five, practical cargo flexibility, and an emphasis on everyday efficiency. The Murano offers a larger cabin with more emphasis on comfort and refinement for longer trips. Both can suit driving around Knoxville or heading toward the Smoky Mountains, depending on your space and feature preferences. Compare our new Nissan selection.
Rogue or Pathfinder: which Nissan SUV is better for Knoxville-area families?
The Rogue offers two rows with seating for five, making it suitable for commuting, school runs, and smaller households. The Pathfinder adds a third row with seating for up to eight, giving families more flexibility when traveling with additional passengers. It also provides greater towing capability when properly equipped. Browse our new Nissan SUVs to explore your options.
Is the Nissan Frontier a good choice for towing and hauling in East Tennessee?
The Frontier is Nissan's midsize pickup, offering a cargo bed, useful towing capability, and available four-wheel drive. It can be a practical fit for work equipment, suitable trailers, and outdoor activities around East Tennessee. Towing and payload ratings depend on the cab, drivetrain, and equipment, so verify the specifications of the truck you're considering. Explore our new Nissan trucks.
What should Knoxville drivers know about the redesigned Nissan LEAF?
The redesigned Nissan LEAF offers all-electric driving with home and compatible public charging options. Current models feature Level 1 and Level 2 charging capability and a NACS-compatible DC fast-charging port. Actual range and charging times depend on the vehicle's battery configuration, weather, speed, terrain, and charging equipment. Review our Nissan EV ownership resources when considering an electric vehicle.
Nissan Altima or Sentra: which is better for commuting around Knoxville?
The Sentra is a compact sedan designed for efficient everyday transportation and easy maneuverability. The Altima offers a larger cabin and additional passenger room, which may appeal to drivers spending more time on I-40 or I-75. Both can suit a Knoxville commute, depending on your preferences for vehicle size, comfort, and features. Compare our new Nissan inventory.
What safety and driver-assist features are available on new Nissan vehicles?
Many new Nissan models offer Safety Shield 360, which includes Automatic Emergency Braking with Pedestrian Detection, Rear Automatic Braking, Blind Spot Warning, Rear Cross Traffic Alert, Lane Departure Warning, and High Beam Assist. Additional technologies, such as ProPILOT Assist, depend on the model and trim. Check the equipment listed for individual vehicles in our new inventory.
What pre-owned vehicles are available at Ted Russell Nissan?
Ted Russell Nissan carries pre-owned cars, SUVs, crossovers, and trucks from Nissan and other manufacturers. Depending on availability, you may find recent-model vehicles, Certified Pre-Owned Nissans, and options across different budgets. Explore our all-makes pre-owned inventory to compare current listings, mileage, and equipment.
What benefits come with a Nissan Certified Pre-Owned vehicle?
Qualifying gas-powered Nissan Certified vehicles undergo a 167-point inspection and include a factory-backed 7-year/100,000-mile limited warranty, roadside assistance, a CARFAX vehicle history report, and eligible prepaid maintenance. Nissan also offers EV Certified and Certified Select programs with different requirements and coverage. Review our Nissan Certified benefits and confirm which program applies to your vehicle.
Can I review a vehicle history report before buying a pre-owned vehicle?
You can ask our sales team about the available vehicle history report for a pre-owned vehicle you're considering. Reports such as CARFAX may include reported accident information, ownership changes, title records, and some maintenance history. Nissan Certified vehicles include a CARFAX report as part of the program. A history report is useful, but it doesn't replace a vehicle inspection. Browse our pre-owned selection.

Service, Parts, and Maintenance


Does Ted Russell Nissan offer mobile maintenance at my home or workplace?
Yes. Our Mobile Service program brings eligible routine maintenance to qualifying homes and workplaces in the Knoxville area. Available services may include oil changes, filters, batteries, tire rotations, wiper replacement, and multi-point inspections. The work we can perform depends on your location, vehicle, and service needs. Visit our Mobile Service page to request an appointment.
What maintenance is available through Nissan Express Service?
Nissan Express Service handles eligible routine maintenance, including oil and filter changes, tire rotations, battery checks, filter replacements, and other basic service items. Our service center has dedicated Express Service bays, although wait times depend on demand and the work required. Visit the Ted Russell Nissan Service Center for current service options.
Does Ted Russell Nissan offer shuttle transportation during service?
Yes. We offer complimentary shuttle transportation for eligible service customers within our designated service area. Loaner vehicles may also be available for qualifying repairs, subject to vehicle availability and scheduling. Contact our service department before your visit to arrange transportation and confirm eligibility.
Are Ted Russell Nissan technicians trained to service Nissan vehicles?
Yes. Our service department has technicians trained to maintain and repair Nissan vehicles using Nissan-focused diagnostic equipment and genuine Nissan parts when appropriate. Whether you need routine maintenance or help diagnosing a more complex concern, the team can explain the recommended work. Explore our service center for available services.
How often should I service my Nissan?
The recommended maintenance schedule depends on your Nissan's model, model year, mileage, and driving conditions. Your owner's manual provides the appropriate intervals for oil changes, tire rotations, inspections, and other scheduled services. Our service team can help you identify what's due rather than relying on one general interval for every Nissan.
What complimentary inspections and service specials are available?
Ted Russell Nissan advertises complimentary checks that may include a multi-point inspection, battery assessment, alignment check, and tire-pressure check during qualifying service visits. A check does not include the cost of repairs or adjustments that may be recommended. You can also review current service specials for eligible maintenance.
Can I order genuine Nissan parts and accessories?
Yes. Our parts department can help identify genuine Nissan replacement parts and accessories suited to your model. Having your vehicle's year, trim, and VIN available helps confirm compatibility before ordering. Pricing and availability depend on the item. Visit our Nissan Parts Center to request assistance.

Financing, Trade-In, and Leasing


Can I apply for Nissan financing online before visiting?
Yes. You can complete our secure online finance application before visiting Ted Russell Nissan. Our finance team works with lenders to explore financing options for different credit backgrounds, including customers establishing or rebuilding credit. Approval, interest rates, and terms depend on your individual application.
What factors can affect my monthly Nissan payment?
Your monthly payment depends on factors such as the vehicle price, down payment, trade-in equity, financing rate, and loan term. Your credit history and lender approval also affect available terms. You can explore estimates through our online payment tools before beginning a purchase.
Should I lease or finance my next Nissan?
Financing may suit drivers who want to own their vehicle and plan to keep it for several years. Leasing may appeal to customers who prefer changing vehicles more frequently and are comfortable with mileage allowances, vehicle-condition requirements, and lease-end obligations. Your budget and driving habits can help guide the decision. Our finance center can help you review available options.
Does Ted Russell Nissan offer military and college graduate incentives?
Yes. Ted Russell Nissan participates in Nissan programs for eligible military personnel, qualifying students, and recent college graduates. Benefits, documentation requirements, qualifying vehicles, and eligibility depend on current program terms. Review our Military Program and College Graduate Program for details.
Can I sell or trade my vehicle without buying another car?
Yes. You can sell your vehicle to Ted Russell Nissan without purchasing or leasing another one. Begin with our Instant Cash Offer tool to provide information about your vehicle. A final purchase offer depends on its condition, mileage, history, market value, and an appraisal.
Can I trade in a vehicle that still has an outstanding loan?
Yes. A remaining auto loan doesn't automatically prevent you from trading in your vehicle. We'll compare its appraised value with the amount required to pay off the existing loan. Positive equity may be applied toward another vehicle, while a remaining balance needs to be addressed in the transaction. Start with our vehicle valuation tool.
What are my options when my Nissan lease is ending?
As your Nissan lease approaches maturity, you can generally return the vehicle, explore purchasing it, or consider another new or pre-owned vehicle. Before making a decision, review your lease agreement, mileage allowance, inspection requirements, and possible lease-end charges. Our Nissan lease-return guide explains the process.
What vehicle protection plans are available at Ted Russell Nissan?
Ted Russell Nissan offers optional First Mile protection products, which may include vehicle service contracts, GAP protection, tire and wheel coverage, prepaid maintenance, and appearance-related plans. Each product has its own eligibility requirements, covered situations, and exclusions. Review our vehicle protection plans to explore current choices and terms.

Ted Russell Nissan Benefits


What does the Ted Russell Nissan Lifetime Limited Powertrain Warranty cover?
Ted Russell Nissan offers a complimentary Lifetime Limited Powertrain Warranty with qualifying new vehicle purchases. Coverage applies to specified engine, transmission, and drivetrain components for as long as the original purchaser owns the vehicle, subject to the written warranty terms. Required factory maintenance and maintenance records matter, but eligible service does not have to be performed at the selling dealership. Review our Lifetime Warranty details for coverage, deductibles, and exclusions.
Can I rent a Nissan through Ted Russell Nissan?
Yes. Ted Russell Nissan operates a rental program offering Nissan vehicles for eligible short-term transportation needs, such as travel, a temporary replacement vehicle, or an opportunity to spend more time with a model you're considering. Availability, rental requirements, and pricing vary. Visit our Nissan rental information page for current details.

Still have a question?

The team at Ted Russell Nissan is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.